Customer Service


Customers Are Only Human

February 15, 2024
Customers Are Only HumanAs businesses of all sizes increase their uptake of technology and use equipment to save money and take over functions previously provided by people, they’re also running the risk of alienating their customers.Extensive ‘telephone trees’ intende...
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Most of us perform better in one part of the communications process, as either a Speaker or a Listener, but don’t go to the effort to make the most of our communicating abilities by improving the weaker skill. But our communication is likely to be so much better and more e...
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Customer Advisory Board Overview Success comes from meeting customers’ expectations and satisfying their needs. Both expectations and needs change over time and keeping abreast of these changes is essential. The owner of a small business usually knows their customers ...
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